Shipping & Returns

Here at Ted, we’re working around the clock to keep our online services ticking over smoothly, and our team is working tirelessly to ensure all customers orders are delivered.

SHIPPING

  • Standard Delivery: $10.00
  • Orders over $200: FREE

(Orders ship within 48 hours)


Orders are shipped via Fedex and delivered within 3-6 business days.

  • You will receive an email when orders are shipped that will include tracking information.

Dispatch time is approximately 24-48 working hours Please note that Standard Ground is not available in Alaska, Hawaii, or Puerto Rico

Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events.

  • Express Shipping: $30.00 (Currently unavailable)
  • Expedited Orders are shipped via UPS and delivered within 1-3 working days (after dispatch time).
  • You’ll receive an email when orders are shipped that will include tracking information.

Dispatch time is approximately 24 working hours

Delivery times may vary during holidays periods, including Thanksgiving/Black Friday, the month of December, and Sale events

RETURNS

Generate your return online via our Ted Baker returns portal.

Note - You have 28 days to return online orders.

To return your online order, log into the portal:

Please include your Delivery Note with your return $10 will be deducted from your refund, to cover the cost of the return.

Shipping costs are non-refundable.

You have 28 days from the date of purchase to return it for a refund online.

If you’re unable to return it within the 28-day period, please let us know within that timeframe. Refunds will be made onto your original payment method (within 14 days of us receiving the return). Please note- some payment providers may take up to 30 days to process the credit to your account.

  • Items must be unwashed and unworn, with all labels and tags still intact – unfortunately, we can’t accept them in any other condition.
  • We do not accept liability for items that get lost or damaged in transit back to Ted Baker.
  • Hygiene strips must be attached to swimwear.
  • Items with a seal tag will only be accepted where it remains intact and undamaged.
  • Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.

Exclusions

Due to hygiene reasons, certain goods are non-refundable. These are:

  • Underwear
  • Earrings
  • Personal grooming products
  • *Please note anything tailored or personalized to you cannot be returned.

Store refunds are accepted within 14 days of original purchase.

Items returned between 15 and 28 days after purchase will
be offered a store credit.

Items purchased at a 50% - 69% discount are eligible for store
credit or exchange only

Items purchased at a 70% discount, or more, are final sale and
not eligible for store credit nor exchange.

Items must be returned to a Ted Baker standalone store in their
original condition and with proof of purchase.

Merchandise purchased from a Full Price location cannot be
returned to an Outlet.

All Outlet merchandise must be returned to Ted Baker Outlet
locations only.

Ted Baker reserves the right to amend or withdraw this promotion
at any time without notice.

Please see tedbaker.us for full terms and conditions. This does not affect your legal
rights.

Unfortunately, we do not currently accept exchanges online.

You can return your online order for a refund and replace for a new item. In accordance with the returns section above.